FAQ | Cincinnati, OH | Party Go Round


Frequently asked party rental questions.

Thank you for visiting Party-Go-Round.com and for your interest in our services. Here you'll find answers to common party rentals questions important to know when you're renting equipment. This is just a partial list, so if you don't find what you're looking for here, please call us at (513) 570-5383 and we will be happy to assist you with details.

Simply click on the question and the answer will appear in a dropdown box.

Yes. We offer free delivery and set up for all customers in the Greater Cincinnati area.
A $50 deposit is required to hold the available product of your choice. The deposit is fully refundable if you cancel your order at least 8 business days prior to your rental date. If you cancel between 2-7 business days prior to your rental you will be given a rain check that is good for 1 year. If a cancelation is made less than 48 hrs from rental time all deposits and payments will be forfeited. In the event that cancellation is necessary please contact the office immediately at (513) 570-5383. During uncertain weather conditions, if the customer agrees to keep the unit for the term of the rental agreement and it begins to rain and storm AFTER unit is delivered, there will be NO refunds, rain checks, or concessions. There will also be no refunds if we have to remove a rental piece or shut down an event early in case of unsafe conditions, including but not limited to inclement weather.
Most of our jumps 15' x 15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office at (513) 570-5383 to discuss options for setup.
We expect to receive our inflatables back in a fairly clean condition. We realize that children in and out of it all day, can allow grass to enter by means of their socks. We will not charge for cleaning this. However since you will receive a list of general rules at the time of setup, any food, drink stains or not following any other listed rule of this nature will result in a minimum $35.00 clean up fee at the time of pickup. The inflatable will be inspected before it is picked up at your location.

A rate of at least $1,000 is applied if any silly string is found on the unit. If the damage cannot be remedied, the unit replacement will take place at the expense of the customer. Silly string causes irreversible damage to any inflatable.

Most inflatables are not made for water play unless they are specifically manufactured for water like our wet/dry combos and waterslides. It is not safe to play on them and it does damage to the inflatable. If water is placed on any unit other than our water slide, a fee of at least $100.00 will be charged. This covers the cost of cleaning and drying the unit and may cover the rental fee due to any missed rentals.

In the event of rain unplug blower, remove or cover blower from rain and let the inflatable deflate.
If you have any other questions, please feel free to call us any time at (513) 570-5383.